Opening of Axisoft Call Center

28-Sep-2007

We are pleased to announce the opening of the new Axisoft Call Center today. The call center is about 6,000 sq. ft. and can accommodate 120 agents. To meet the need of local and multinational businesses, the call center provides both inbound and outbound calling service in multiple languages, including Cantonese, Mandarin Chinese and English. Besides being run by an experienced management team, the call center has a large reserve of well-trained agents. To ensure every inbound and outbound phone call can be handled satisfactorily, each agent receives a systematic training on call handling skills at the start-up and during projects. Axisoft aims to offer call center service solutions that can be adopted and implemented within the shortest period of time, so that businesses can gain from our service as soon as possible.

 

The new call center is equipped with a full-function telephone system. Features include:

  • Automatic Call Distribution (ACD)

  • Computer Telephony Integration (CTI)

  • Skill-based Routing

  • Digital Voice Recording

  • IVR with Speech Recognition

  • Voice Mail (and voice mail to email)

  • Opt-out List

  • Remote Support

Call center services now include:

  • Telemarketing

  • Market Research

  • Customer Service

  • IT Helpdes

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